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FREQUENTLY ASKED QUESTIONS Please Scroll Down
WHAT DOES YOUR LIFETIME WARRANTY COVER?
No questions asked, we offer the only Lifetime Warranty online! That
means we will honor the manufacturers warranty on all of our decorative
door hardware to the original owner FOR LIFE! If there is ever a
problem with your purchase, please contact us and we will gladly
resolve any issues and honor Our Exclusive Lifetime Warranty offer.
DO YOU ACCEPT RETURNS?
Yes. We offer a 30-Day return policy. Please note that a 25% restocking
fee may apply to your order. Custom orders cannot be returned.
I NEED TO SEE MEASUREMENTS AND SPECS ON MY HARDWARE, WHERE CAN I SEE THOSE?
EMTEK HARDWARE View Here
FUSION HARDWARE View Here
TOP KNOBS View Here
ROCKY MOUNTAIN HARDWARE View Here
SEE ALL SPECS HERE
DO YOU REALLY OFFER FREE SHIPPING?
Yes, we offer free ground shipping on any order! Most door hardware
dealers ask that you spend over $500.00 before they will help with
shipping costs! Not us! It’s FREE with no minimums!
DO YOU SHIP TO CANADA?
Yes. For shipping to other countries please contact our Customer Service Department for help.
IS IT POSSIBLE TO OVERNIGHT MY ORDER WITH UPS?
Yes. If you need to have your package shipped overnight we are glad to
help. Please make sure you contact us as soon as you have placed your
order.
CAN YOU SHIP USING SHIPPING ACCOUNTS WITH UPS OR FedEx?
Yes we will! A $10 handling fee will apply.
IS MY INFORMATION SAFE WITH YOU?
Yes. You can feel safe that we will never sell or share your information.
DO YOU MAKE CUSTOM HARDWARE?
Yes, we have created some of the most incredible custom hardware you
will ever see! Don’t be shy, let us custom build your door and cabinet
hardware.
DO YOU HAVE A PAPER CATALOG?
We love our customers and the environment, and we have decided we can
help both by providing a beautiful on-line catalog. Please shop around
for decorative home hardware.
WHAT ARE YOUR HOURS OF OPERATION?
We are open 10:00 am to 6:00 pm, Mountain Standard Time, Monday thru Friday.
WHAT IS A BACKSET?
A backset is the horizontal distance from the edge of a door to the
center of a lockset or the distance from the edge of the door to the
center of the hole drilled for your knob, lever or deadbolt. Also
known as the measure of the horizontal distance from a lock face to
the center of the keyhole or cylinder. The backset of your hardware is
measured from the center of the lock edge for a beveled front, and from
the lower step of the lock face for a rabbeted front. A common
definition is : The distance from the middle of the handle or knob to
the edge of the door. A 2-3/8" backset installed in a 2 1/2 " hole is
the most common backset size.
WHAT IS HANDING? WHAT IS RIGHT HAND/LEFT HAND?
Specifying the accurate handing for your door hardware is crucial.
Lever locks are “handed” because they are a high end, custom product,
with specific mechanisms which allow for a tight spring in the downward
rotation of the handle set. Custom hardware levers do not have an
upward rotation , they are made according to where your hinges are on
the door. If the door’s hinge is on the right, you need a right hand
lever, or in other words, it's a right handed door. If the hinge is on
the left you need a left hand lever, it’s a left handed door.
WHAT IS A PASSAGE, PRIVACY AND DUMMY LOCK?
When ordering your hardware, you will need to determine how you want a
particular door knob or door lever to function. The different functions
are: passage, privacy, dummy, and key-in-lever. Passage locks do not
have a locking mechanism, meaning you cannot lock a passage door lever
or knob. The knobs and levers freely operate the hardware latch. You
will most likely use a passage lock on your interior doors that lead
into rooms that do not require privacy. An example of this is a door
that leads into a pantry. Privacy locks have a locking mechanism, a way
to lock the door from the inside of the room using a decorative,
locking push pin. You will most likely use a passage lock on your
interior doors that lead into bedrooms, bathrooms and any room that
requires privacy. Dummy levers and knobs are fixed, meaning they do
not operate like passage or privacy sets. You will most likely use a
dummy pair (sold as pairs, normally installed as pairs) where no latch
is needed, but a grip is needed in order to open or close the door. An
example of this is on closet doors or french doors.
WHAT IS A KEY- IN LOCK?
A key-in lock is a lever with a key hole on the outside of the lever,
giving you an option to lock the door with a key, and not just a push
pin on the inside like you find with a privacy lock. Key-in locks are
typically installed on exterior doors as well as doors leading into
rooms that are unsafe for children.
WHAT IS SINGLE CYLINDER? WHAT IS DOUBLE CYLINDER?
Single cylinder deadbolts are keyed locks that have a key hole on the
outside of the lock but on the inside there is a small, decorative turn
latch. Single cylinder deadbolts are the most common.
With a double cylinder, there is a key hole on the outside of the
deadbolt as well as a key hole on the inside of the deadbolt. This
means that you would need to use your key to enter and once you are in
the door you have to use your key again to lock the door, there is no
turn latch. You will typically see a double cylinder deadbolt on a door
where glass could easily be broken and forced entry could occur.
WHAT DOES “KEY-ALIKE” MEAN?
Rustica Hardware offers a “key-alike” service that makes ordering your
hardware much easier. Door lock sets that are keyed alike use the same
key to open them. If you order a deadbolt and would like to use the
same key that you use to open all your other doors you can simply send
in the key and have your new deadbolt “keyed-alike” for a $5.00 charge.
If you want all your keyed locks keyed the same so that you have one
key that works on each lock you need to specify that as you are
ordering. Simply click the tab for “KEY-ALIKE.” If you order 5
deadbolts and do not specify “KEY-ALIKE” you will get 5 deadbolts with
5 different keys. Your other option is to pay a locksmith to re-key
your locks and locksmiths typically charge anywhere between
$19.00-$38.00 a lock for re-keying.
WHAT IS A FULL MORTISE HANDLE SET AND HOW IS IT DIFFERENT?
Rustica Hardware sells many different lines of full mortise handle
sets. Our most popular full mortise handle sets are Rocky Mountain
Hardware's Curved Thumblatch Entryset, and Emtek's Topeka Style. A full
motise handle set provides increased security, a quick lock convience
ability (locking the door without a key as you are leaving) and
typically the most high end designer style hardware demands a full
mortise handle set. Keep in mind though, installation for the full
mortise handle set typically takes three times as long as a standard
handle set and requires significant knowledge of full mortise
installation. Rustica Hardware does offer full motise handle set
installation. Our installers have years of experience and off a 100%
satisfaction guarantee. Please call and speak with our representitives
for an installation bid.
WHAT IS AN ESCUTCHEON? WHAT IS A ROSETTE?
An Escutcheon, or Rosette or backplate is also known as an
architectural item of the door which surrounds a keyhole or lock
cylinder. With custom hardware, it is necessary to have the ability to
custom make or specifically choose a style of escutcheon and then make
a separate decision regarding the knob or handle style that will be
used with the escutcheon. Some of the escutcheon choices from Rocky
Mountain Hardware include; stepped escutcheon, curved escutcheon,
arched escutcheon, maddox escutcheon etc.
SHOULD I MIX CABINET KNOBS AND PULLS ON MY CABINET DRAWERS AND CABINET DOORS OR WOULD I ONLY CHOOSE KNOBS ?
It is really a personal preference. Some things to keep in mind
thought. If you drill two holes in your cabinet drawers for cabinet
pulls, you will want to always have a cabinet pull on your drawers
because of your two holes. You have a few options for fixing that
problem once you have drilled two holes. One option is to purchase a
cabinet knob with a backplate that can be installed over the holes.
Another option is to fill your holes with wood filler, sand down the
cabinets and re-finish them. The European style of cabinet hardware
installation is different than the Western style in that the European
cabinet hardware is usually uniform, meaning all cabinet knobs.
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